Website Policy Summary & FAQ Copy

Short-form copy for product pages, cart, FAQ, footer and customer-service areas.

A. Universal Policy Summary

Returns and exchanges depend on the eligibility shown on each product page. Domestic Return Eligible products may be returned within 7 days of delivery. International eligible returns must be requested within 10 days and are issued as store credit. Standard customer-initiated return shipping is borne by the customer. EOSS Sale and Flat ₹999 Store products are Final Sale unless otherwise stated. Damaged, defective or incorrect items should be reported within [TO CONFIRM] with the required evidence.

B. Product Page Labels

RETURN ELIGIBLE
Return request accepted within 7 days of delivery for eligible domestic orders. Conditions apply. View policy.



EXCHANGE ELIGIBLE
Exchange available subject to product condition, eligibility and stock availability. View policy.



FINAL SALE - NO RETURN / NO EXCHANGE
Please check sizing and product details carefully before purchase. Approved damaged, defective or incorrect-item claims remain covered.



C. Cart / Cart Drawer Copy

Check the eligibility shown against each item before checkout. Return Eligible, Exchange Eligible and Final Sale conditions differ by product. View full policy.

For Final Sale items: ⚠ FINAL SALE - This item cannot be returned or exchanged except for an approved damaged, defective or incorrect-item claim.

D. FAQ

Can I return my order?

Return Eligible products can be returned within 7 days of delivery for domestic orders and within 10 days for eligible international orders, subject to policy conditions.

Can I exchange an item?

Exchange Eligible products can be exchanged subject to condition, policy terms and product/variant availability.

Are sale products returnable?

EOSS Sale and Flat ₹999 Store products are Final Sale unless expressly stated otherwise.

Who pays return shipping?

For standard customer-initiated returns, return shipping is borne by the customer.

How will I receive my refund?

Approved domestic refunds are returned to the original payment method. Approved international returns receive store credit.

What if I receive a damaged or wrong item?

Contact Ethnichik within 7 Days and provide your order number plus the required photographs/video evidence.

How long does delivery take in India?

Orders are typically delivered within 3-5 business days.

Do you offer COD?

Yes. COD is available at ₹99 per order.

How long does international delivery take?

Orders are generally dispatched within 3-4 working days and typically arrive within approximately 18-20 working days, subject to destination and customs clearance.

Will the actual product colour differ from the one shown on the website?

Slight colour variations may occur due to differences in screen brightness, display settings, and lighting conditions during product photography. We strive to represent our products as accurately as possible, but the actual colour may vary slightly from what you see on your screen.

Does Ethnichik provide return pickup services?

Currently, Ethnichik does not offer return pickup services. Customers are required to arrange the return shipment themselves and bear the return shipping costs. The product must be sent to the return address provided by Ethnichik.

E. Footer / Customer-Service Links

F. Launch QA Checklist

  • Every active product shows one eligibility statement before Add to Cart.

  • Final Sale restriction is visible near price/CTA and in cart.

  • Damage claim deadline and evidence requirements are consistent everywhere.

  • Refund method, return period and reverse-shipping responsibility match the Master Policy.

  • Policy is accessible within two clicks from shopping pages.

  • Legacy/theme/app-generated contradictory snippets are removed.

  • Site-wide search confirms no conflicting wording remains.