Return Policy

Customer-facing eligibility, return, exchange, refund and final-sale terms.

Domestic Orders - India

Returns

Return Eligible products may be returned within 7 days from delivery.

  • Item must be unworn, unused and in the condition received.

  • Original tags and packaging must be retained where applicable.

  • Proof of purchase/order details are required.

  • Customer bears standard return shipping cost.

  • Returns require prior approval; unauthorized returns may not be accepted.

Exchanges

Exchange Eligible products may be exchanged subject to stock/variant availability. After Ethnichik receives and approves the returned item, the replacement product is dispatched at Ethnichik's cost.

Refunds

Approved domestic refunds are returned to the original payment method within approximately 10 business days after approval. If more than 15 business days have passed after approval, contact support.

Final Sale

  • EOSS Sale and Flat ₹999 Store products are Final Sale unless expressly stated otherwise.

  • Final Sale products are not eligible for regular return or exchange.

  • Approved damaged, defective or incorrect-item claims remain covered.

Damaged / Defective / Wrong Item

Contact Ethnichik within 7 days after delivery and provide the order number plus required evidence.

  • Clear product photos.

  • Packaging and shipping-label photos.

  • Photo showing damage/defect/wrong item.

  • Unboxing video requirement.

For a verified fulfilment error, defect or eligible damage, Ethnichik should bear the approved reverse-shipping/replacement cost.

International Orders - USA & Canada

  • Eligible return request: within 10 days of delivery.

  • Customer bears return shipping for standard customer-initiated returns.

  • Approved returns receive store credit via a unique coupon code; cash refunds are not offered.

  • Eligible exchanges may be requested within 10 days, subject to condition, tags and availability.

  • Replacement dispatch is at Ethnichik's cost after receipt and approval of the returned item.

How to Request

  1. Email Ashlesha@ethnichik.com with order number, customer name, product, reason and requested resolution.

  2. Wait for approval and return instructions.

  3. Send the product only after approval.

  4. Ethnichik inspects the item and processes the approved resolution.

  5. Currently, Ethnichik does not offer return pickup services. Customers are required to arrange the return shipment themselves and bear the return shipping costs. The product must be sent to the return address provided by Ethnichik.

Return Address

67, Ashok Chambers, Devji Ratansi Marg, Masjid Bunder East, Mumbai 400009, Maharashtra, India